Hybrid Claims Advisor — Legal Expenses & Customer Care

Arc Legal Group; Cardiff; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Income protection

Company days off

Private medical insurance

Worldwide travel insurance

Discounted gym membership

Professional development

Career support

Job summary

Arc Legal Group in Cardiff is seeking a Claims Advisor to join on a hybrid basis. You will review and progress legal expenses claims, assess coverage, liaise with solicitors, and keep customers updated by phone and email while managing your own caseload.

The role emphasizes delivering fair, efficient claims handling and supportive customer service within a collaborative team environment.

Responsibilities

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Job description

Arc Legal Group in Cardiff is seeking a Claims Advisor to join on a hybrid basis. You will review and progress legal expenses claims, assess coverage, liaise with solicitors, and keep customers updated by phone and email while managing your own caseload.

The role emphasizes delivering fair, efficient claims handling and supportive customer service within a collaborative team environment.