Claims Advisor

Arc Legal Group; Cardiff; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Arc Legal Group, based in Cardiff, seeks a Claims Advisor to join on a hybrid basis. You will assess and progress legal expenses claims, determine policy coverage, and work with solicitors to monitor progress.

You’ll update customers by phone and email while managing your own caseload, ensuring efficient and fair handling of claims. Whether you’re a recent graduate, in a trainee or junior role, or have experience in claims, insurance, or customer service, strong communication and resilience are

Qualifications

• Strong communication skills and resilience are essential.
• Experience in claims, insurance, or customer service is beneficial.
• A law degree or relevant degree is acceptable as background.

Responsibilities

• Review and assess new legal expenses claims.
• Determine whether claims fall within policy coverage.
• Liaise with solicitors to monitor claim progress.
• Provide clear, supportive updates to customers by phone and email.
• Manage and progress your own caseload.
• Ensure claims are handled efficiently and fairly.

Skills

Communication skills

Resilience

Education

Law degree

Job description

Job Description

We are Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global ANV group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

We are looking for a Claims Advisor to join our team, based out of our Cardiff office on a hybrid basis.

You’ll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process. This includes:

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Whether you’re a recent graduate (law degree or otherwise), currently in a trainee or junior role, or have experience in claims, insurance, or customer service, if you bring strong communication skills and resilience, we’d love to hear from you.