Sensitive Claims Support Advisor – Hybrid Cardiff

Banner-Life-Family-of-Companies; Cardiff; Hybrid; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Annual bonus potential

Generous pension contribution

Life assurance

Healthcare plan (permanent employees)

25 days holiday plus public holidays

Family leave

Electric car salary sacrifice option

Employee discounts

Job summary

Legal & General in Cardiff is seeking empathetic, customer‑focused people for our Sensitive Claims team. You will support customers facing difficult or sensitive circumstances, listening, communicating clearly, staying calm and treating each person as an individual.

Experience in care or helping vulnerable customers is helpful but not required. This hybrid role offers meaningful work, a salary of £24,720, and opportunities to contribute to process improvements while developing your career in a

Qualifications

• Experience of delivering good customer service or supporting people with different needs.
• Empathy and confidence to handle sensitive conversations.
• Excellent verbal and written communication skills.
• Strong listening skills and the ability to build trust.
• Good attention to detail and accurate record-keeping.
• Ability to prioritise workload and take ownership of queries.
• Willingness to learn new systems, processes and product information.

Responsibilities

• Supporting customers through sensitive and potentially complex conversations.
• Delivering positive outcomes across telephone and administrative activity.
• Listening carefully and adapting your approach to each customer’s circumstances.
• Recording information accurately and maintaining strong attention to detail.
• Taking ownership of customer queries and working with colleagues to resolve them.
• Following internal processes and relevant customer service standards.
• Identifying and responding appropriately to customer complaints.
• Sharing feedback and ideas to improve processes and the customer journey.

Skills

Customer service

Communication

Listening

Attention to detail

Time management

Learning systems

Job description

Legal & General in Cardiff is seeking empathetic, customer‑focused people for our Sensitive Claims team. You will support customers facing difficult or sensitive circumstances, listening, communicating clearly, staying calm and treating each person as an individual.

Experience in care or helping vulnerable customers is helpful but not required. This hybrid role offers meaningful work, a salary of £24,720, and opportunities to contribute to process improvements while developing your career in a