Trainee Claims Advisor

Arc Legal Group; Colchester; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Arc Legal Group is seeking a Trainee Claims Advisor for their Colchester office on a hybrid basis. You will assess and progress legal expenses claims, determine policy coverage, and liaise with solicitors while keeping customers informed by phone and email.

Ideal for graduates or those in trainee/junior roles with experience in claims, insurance, or customer service. Join a specialist insurer with a growing team and opportunity to develop in a supportive environment, with hybrid working in

Qualifications

• Whether you're a recent graduate or trainee/junior, or have experience in claims, insurance, or customer service, bring strong communication skills and resilience.

Responsibilities

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Skills

Communication skills

Resilience

Education

Law degree

Job description

Arc Legal Group is a specialist provider of ancillary insurance products and services with deep knowledge and experience in each of our chosen markets. With over two decades of industry experience, we are experts in our field with superb products and market knowledge with digital innovation at the heart of our business. We are reliable, ethical, and obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

Flexibility is central to our business ethos, and our underwriting knowledge and capacity is supported by our parent company, AmTrust, and trusted relationships with a host of major ‘A rated’ underwriters including RSA and Great American Insurance.

We are Arc Legal and we’re a specialist provider of ancillary insurance products. Part of the global ANV group, we have more than 20 years of experience and as experts in our field, we are obsessed with delivering high quality ‘bespoke’ products and excellent customer service.

We are looking for a Trainee Claims Advisors to join our team, based out of our Colchester office on a hybrid basis.

You’ll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process. This includes:

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Whether you're a recent graduate (law degree or otherwise), currently in a trainee or junior role, or have experience in claims, insurance, or customer service, if you bring strong communication skills and resilience, we’d love to hear from you.