Hybrid Claims Advisor — Legal Expenses

Arc Legal Group; Cardiff; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Arc Legal Group, based in Cardiff, seeks a Claims Advisor to join on a hybrid basis. You will assess and progress legal expenses claims, determine policy coverage, and work with solicitors to monitor progress.

You’ll update customers by phone and email while managing your own caseload, ensuring efficient and fair handling of claims. Whether you’re a recent graduate, in a trainee or junior role, or have experience in claims, insurance, or customer service, strong communication and resilience are

Qualifications

• Strong communication skills and resilience are essential.
• Experience in claims, insurance, or customer service is beneficial.
• A law degree or relevant degree is acceptable as background.

Responsibilities

• Review and assess new legal expenses claims.
• Determine whether claims fall within policy coverage.
• Liaise with solicitors to monitor claim progress.
• Provide clear, supportive updates to customers by phone and email.
• Manage and progress your own caseload.
• Ensure claims are handled efficiently and fairly.

Skills

Communication skills

Resilience

Education

Law degree

Job description

Arc Legal Group, based in Cardiff, seeks a Claims Advisor to join on a hybrid basis. You will assess and progress legal expenses claims, determine policy coverage, and work with solicitors to monitor progress.

You’ll update customers by phone and email while managing your own caseload, ensuring efficient and fair handling of claims. Whether you’re a recent graduate, in a trainee or junior role, or have experience in claims, insurance, or customer service, strong communication and resilience are