Hybrid Trainee Claims Advisor – Legal Expenses

Arc Legal Group; Brierley Hill; Hybrid; GBP 18,000 - 24,000; Full time

Job summary

Arc Legal Group, a specialist insurer services provider based in the UK, is seeking a Trainee Claims Advisor for its Brierley Hill office on a hybrid basis.

You will assess and progress legal expenses claims, determine policy coverage, liaise with solicitors, and keep customers informed by phone and email. The role suits a recent graduate or someone in a trainee/entry role with strong communication and resilience.

Qualifications

• Recent graduate or in a trainee/entry role, or experience in claims, insurance, or customer service.
• Strong communication skills and resilience are essential.
• Able to review and progress claims and coordinate with solicitors.

Responsibilities

• Reviewing and assessing new legal expenses claims.
• Determining whether claims fall within policy coverage.
• Liaising with solicitors to monitor claim progress.
• Providing clear updates to customers by phone and email.
• Managing and progressing your own caseload.
• Ensuring claims are handled efficiently and fairly.

Skills

Communication

Customer service

Organisational skills

Education

Law degree

Job description

Arc Legal Group, a specialist insurer services provider based in the UK, is seeking a Trainee Claims Advisor for its Brierley Hill office on a hybrid basis.

You will assess and progress legal expenses claims, determine policy coverage, liaise with solicitors, and keep customers informed by phone and email. The role suits a recent graduate or someone in a trainee/entry role with strong communication and resilience.