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Arc Legal Group; Cardiff; Hybride; GBP 26 000 - 34 000; Plein temps

Avantages offerts par ce poste

Income protection

Company days off

Private medical insurance

Worldwide travel insurance

Discounted gym membership

Professional development

Career support

Résumé du poste

Arc Legal Group in Cardiff is seeking a Claims Advisor to join on a hybrid basis. You will review and progress legal expenses claims, assess coverage, liaise with solicitors, and keep customers updated by phone and email while managing your own caseload.

The role emphasizes delivering fair, efficient claims handling and supportive customer service within a collaborative team environment.

Responsabilités

• Reviewing and assessing new legal expenses claims
• Determining whether claims fall within policy coverage
• Liaising with solicitors to monitor claim progress
• Providing clear, supportive customer updates by phone and email
• Managing and progressing your own caseload
• Ensuring claims are handled efficiently and fairly

Description du poste

Salary: Income Protection Cover if you're off sick continuously for 26 weeks or more, Company Days Off in Addition to Annual Leave, Private Medical Insurance, Worldwide Travel Insurance, Discounted Gym Membership, Professional Development + Membership support, where required by the role, Support for your Continuing Career

We are looking for a Claims Advisor to join our team, based out of our Cardiff office on a hybrid basis.

You’ll be responsible for assessing and progressing legal expenses claims while supporting customers throughout the process. This includes:

Reviewing and assessing new legal expenses claims

Determining whether claims fall within policy coverage

Liaising with solicitors to monitor claim progress

Providing clear, supportive customer updates by phone and email

Managing and progressing your own caseload

Ensuring claims are handled efficiently and fairly