Hybrid Business Systems Administrator (Data & Reporting)

Hales Group; Bury St Edmunds; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid flexibility

Job summary

Hales Group is seeking a Business Systems Administrator in Bury St Edmunds. The role provides support to the Associate Director, enhances back-office system functionality, and embeds changes. You will deliver reports, perform data analysis, and assist with IT and operational queries.

Responsibilities include developing document templates, testing features, and driving process improvements across systems while ensuring data accuracy and adherence to standards. Hybrid working available.

Qualifications

• Data analysis and reporting.
• Analytical mindset with the ability to interpret and present data clearly.
• Experience maintaining and developing CRM or back-office systems.
• Experience contributing to or managing small-scale projects.
• Commercial awareness and understanding of business operations.
• Strong attention to detail and accuracy.
• Excellent organisational and prioritisation skills.
• Confident MS Word and Excel skills.
• Experience with company-specific systems or similar platforms.

Responsibilities

• Develop and maintain document designer templates to ensure efficiency and implementation of new functionality.
• Assist in testing and implementing new features within back-office systems.
• Continuously improve systems and processes, providing support and training where needed.
• Support system updates, data cleansing, and reporting activities, liaising with team members as required.
• Ensure data accuracy and consistency across systems, escalating issues when necessary.
• Work collaboratively with teams to ensure adherence to system use and data standards.
• Contribute to or lead operational improvement projects to enhance efficiency, data quality, and client service delivery.
• Identify inefficiencies and implement scalable workflow improvements.
• Update systems in line with annual legislation changes.
• Support process mapping and documentation to improve consistency and performance.
• Maintain and update personal development records, ensuring objectives and training impacts are recorded.

Skills

Data analysis

Reporting

Analytical mindset

Attention to detail

Organisational skills

MS Word & Excel skills

Tools

CRM/back-office systems

Company-specific systems

Job description

Hales Group is seeking a Business Systems Administrator in Bury St Edmunds. The role provides support to the Associate Director, enhances back-office system functionality, and embeds changes. You will deliver reports, perform data analysis, and assist with IT and operational queries.

Responsibilities include developing document templates, testing features, and driving process improvements across systems while ensuring data accuracy and adherence to standards. Hybrid working available.