Hybrid Business Customer Service Advisor (6‑Month Contract)

Centrica; Croydon; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay through Adecco online times

Experience in busy operational support

Job summary

PH Jones, part of Centrica, is seeking a confident, organised Business Customer Service Advisor to join the Operations Support Team on a 6-month contractor assignment via Adecco.

You will handle daily emails, book appointments, support engineer scheduling and keep systems updated to ensure service levels are met. The role is office-based with hybrid working, 40 hours per week, Mon-Fri, 8am–5pm, offering weekly pay and a busy, customer-focused environment.

Qualifications

• Previous administration experience within an office, customer service or contact centre setting.
• Strong communication skills, both written and verbal.
• A confident and professional approach when dealing with customer and client enquiries.
• Good attention to detail and the ability to keep information accurate across systems.
• The ability to prioritise workload and adapt when priorities change.
• Confidence using Microsoft Office, including Outlook, Word and Excel.
• A positive, team-focused attitude and willingness to support colleagues where needed.

Responsibilities

• Managing daily email communications with internal teams, customers and clients.
• Logging new customer calls accurately into the relevant systems.
• Booking customer appointments and supporting engineer scheduling to maximise productivity.
• Keeping internal systems updated with clear, accurate and timely information.
• Identifying chargeable opportunities and applying the correct charges to work orders.
• Supporting weekly and monthly valuation preparation.
• Completing a range of administrative tasks to support smooth operational delivery.

Skills

Strong communication

Administration experience

Customer service experience

Attention to detail

Prioritisation

Team-focused attitude

Microsoft Office proficiency

Tools

Outlook

Word

Excel

Job description

PH Jones, part of Centrica, is seeking a confident, organised Business Customer Service Advisor to join the Operations Support Team on a 6-month contractor assignment via Adecco.

You will handle daily emails, book appointments, support engineer scheduling and keep systems updated to ensure service levels are met. The role is office-based with hybrid working, 40 hours per week, Mon-Fri, 8am–5pm, offering weekly pay and a busy, customer-focused environment.