Temp Business Customer Service Advisor

Centrica; Croydon; Hybrid; GBP 30,000 - 38,000; Full time

Benefits offered by this job

Hybrid working

Weekly pay through Adecco online times

Experience in busy operational support

Job summary

PH Jones, part of Centrica, is seeking a confident, organised Business Customer Service Advisor to join the Operations Support Team on a 6-month contractor assignment via Adecco.

You will handle daily emails, book appointments, support engineer scheduling and keep systems updated to ensure service levels are met. The role is office-based with hybrid working, 40 hours per week, Mon-Fri, 8am–5pm, offering weekly pay and a busy, customer-focused environment.

Qualifications

• Previous administration experience within an office, customer service or contact centre setting.
• Strong communication skills, both written and verbal.
• A confident and professional approach when dealing with customer and client enquiries.
• Good attention to detail and the ability to keep information accurate across systems.
• The ability to prioritise workload and adapt when priorities change.
• Confidence using Microsoft Office, including Outlook, Word and Excel.
• A positive, team-focused attitude and willingness to support colleagues where needed.

Responsibilities

• Managing daily email communications with internal teams, customers and clients.
• Logging new customer calls accurately into the relevant systems.
• Booking customer appointments and supporting engineer scheduling to maximise productivity.
• Keeping internal systems updated with clear, accurate and timely information.
• Identifying chargeable opportunities and applying the correct charges to work orders.
• Supporting weekly and monthly valuation preparation.
• Completing a range of administrative tasks to support smooth operational delivery.

Skills

Strong communication

Administration experience

Customer service experience

Attention to detail

Prioritisation

Team-focused attitude

Microsoft Office proficiency

Tools

Outlook

Word

Excel

Job description

Join us, be part of more.

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

About your team:

At PH Jones, our mission is to mend it.

Our teams have been at the heart of communities for over 50 years. Partnering with local authorities and associations, we support social housing across the UK – installing, upgrading and repairing heating and electrical systems. But we’re not just living off our legacy. We’re on a mission to make the UK’s social housing sector greener and more energy efficient.

Business Customer Service Advisor – 6-Month Contract

£14.80 per hour | Weekly pay | Croydon

You must live within a reasonable commute of Southern Housing, Mosaic East, Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA office, ideally no more than 30 minutes’ travel.

PH Jones is looking for a confident, organised and customer-focused Business Customer Service Advisor to join our Operations Support Team on a 6-month contractor assignment via Adecco.

This is a great opportunity for someone who enjoys variety, takes pride in delivering a high standard of service and is comfortable working closely with customers, clients, office colleagues and field operations teams. You’ll help support the delivery of Service & Repair and Installation contracts for our Social Housing clients, ensuring work is planned, recorded and progressed accurately against agreed service levels.

Key Details

• Contract: 6-month contractor assignment via Adecco
• Pay: £14.80 per hour, paid weekly through online timesheets
• Hours: 40 hours per week, Monday to Friday, 8am–5pm
• Working pattern: Full-time, Office based
• Interviews: Monday 28th September to Friday 2nd October
• Expected start date: 26th October 2026

What You’ll Be Doing

You’ll play an important part in keeping our customer and client operations running smoothly. Your day-to-day responsibilities will include:

• Managing daily email communications with internal teams, customers and clients.
• Logging new customer calls accurately into the relevant systems.
• Booking customer appointments and supporting engineer scheduling to maximise productivity.
• Keeping internal systems updated with clear, accurate and timely information.
• Identifying chargeable opportunities and applying the correct charges to work orders.
• Supporting weekly and monthly valuation preparation.
• Completing a range of administrative tasks to support smooth operational delivery.

About You

We’re looking for someone who is proactive, professional and comfortable working in a busy office or contact centre environment. You’ll be a strong fit if you have:

• Previous administration experience within an office, customer service or contact centre setting.
• Strong communication skills, both written and verbal.
• A confident and professional approach when dealing with customer and client enquiries.
• Good attention to detail and the ability to keep information accurate across systems.
• The ability to prioritise workload and adapt when priorities change.
• Confidence using Microsoft Office, including Outlook, Word and Excel.
• A positive, team-focused attitude and willingness to support colleagues where needed.

Why Join Us?

• Hybrid working with a balanced office and home-based pattern.
• Weekly pay through Adecco online timesheets.
• An opportunity to gain experience within a busy operational support environment.
• A role where organisation, accuracy and great customer service make a genuine difference every day.

Why should you apply?

We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.

https://www.morethanacareer.energy/phjones

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.