Hybrid Customer Experience Advisor (6m On-site)

bpha; Bedford; Híbrido; GBP 23 000 - 29 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site during initial 6 months

Hybrid work after 6 months

Salary £26,000 per annum

Resumo da oferta

Bedford-based role at bpha on a 12-month fixed term contract. You will be the first point of contact for customers, handling inquiries across telephone, email, webchat and social channels with a focus on accurate, professional service and guiding customers to the right outcomes.

Initial 6 months are on-site with hybrid work thereafter. You will support information provision, resolving enquiries, repairs guidance and payment arrangements while maintaining thorough records and collaborating with

Qualificações

• Excellent communication skills, both verbal and written.
• Experience handling high volumes of customer enquiries.
• Ability to listen, understand needs and provide practical solutions.
• Strong organisational and prioritisation skills.
• Experience in a target-driven environment.
• Good IT skills including MS Office.

Responsabilidades

• Handle customer enquiries via phone, email, webchat, social media and other channels.
• Deliver high-quality customer experience with accurate, professional responses.
• Resolve enquiries at first point of contact wherever possible.
• Diagnose and raise repair requests and advise on housing-related services.
• Review customer records to understand circumstances and provide effective support.
• Collaborate with colleagues across the business to resolve complex enquiries.
• Maintain accurate records of all customer interactions.
• Support customers with payment arrangements and signpost to relevant services.
• Support team to meet performance targets and service quality standards.

Conhecimentos

Excellent communication

Phone manner

Customer service

Listening & problem solving

Organisation & prioritisation

Team working

Microsoft Office

Ferramentas

Microsoft Office

Descrição da oferta de emprego

Bedford-based role at bpha on a 12-month fixed term contract. You will be the first point of contact for customers, handling inquiries across telephone, email, webchat and social channels with a focus on accurate, professional service and guiding customers to the right outcomes.

Initial 6 months are on-site with hybrid work thereafter. You will support information provision, resolving enquiries, repairs guidance and payment arrangements while maintaining thorough records and collaborating with