Booking & Scheduling Clerk

Northern Care Alliance NHS Foundation Trust; Salford; Hybrid; GBP 23,000 - 26,000; Full time

Benefits offered by this job

Flexible working opportunities

Annual leave allowance

Job summary

Northern Care Alliance NHS Foundation Trust is seeking a Booking & Scheduling Clerk (Band 3) based at Salford Royal Hospital / Turnpike House. The role operates on a rota 8.00am–5.00pm, Monday to Friday, with a mix of office and home-working after training.

You will manage waiting lists, book appointments, and handle patient enquiries, contributing to efficient service delivery. The Trust values care, aspiration and inspiration, offering flexible working opportunities, generous annual leave, and

Qualifications

• Numeracy and literacy qualifications (A-C).
• NVQ2 or equivalent clerical qualification.
• Experience in NHS administration is preferred.

Responsibilities

• Manage waiting lists by priority and date order.
• Book next appointment slot to suit the patient.
• Answer and signpost general enquiries from patients.
• Collaborate with directorate team to balance capacity and demand.
• Organise workload to meet KPIs.

Skills

Teamwork

Customer care

Office procedures

Excel

Telephone skills

Education

Numeracy and literacy (A-C)

NVQ2 or equivalent clerical

Job description

Northern Care Alliance NHS Foundation Trust

Booking & Scheduling Clerk

The closing date is 17 November 2026

An exciting opportunity has opened up to join our team as a Booking & Scheduling Clerk Band 3 based at Salford Royal Hospital / Turnpike House.With demand on our services at an all time high the role our department provides has never been more critical.Team Members are required to work on a rota system to cover8.00am 5.00pm Monday Friday

We will give you

• The chance to make a difference to people in our local communities
• A mix of both office and home-working on a rota basis once training completed
• A range of Monday to Friday shifts
• Career development opportunities

To do this we need you to

• Be able to prioritise your workload effectively
• Pride yourself on being organised
• Have an excellent eye for detail
• Be confident using a computer and Microsoft Office (in particular Excel)
• Have an excellent telephone manner
• Be able to communicate effectively and manage patient expectation
• Strive to give our patients an excellent customer service
• Be enthusiastic, resilient, confident, and committed

Main duties of the job

Managing waiting lists by priority and date order.

Booking those next on the list to a date and time that suits them.

Answering and signposting general enquiries from patients calling our appointments line.

Working collaboratively with the directorate team to ensure the capacity & demand balance is right.

Organising your workload to meet our KPIs

About us

The Northern Care Alliance NHS Foundation Trust (NCA) provides hospital and integrated health and social care services to over one million people living across Greater Manchester. Our 20,000 colleagues care for people in hospital and in the community, working across Bury, Rochdale, Oldham, and Salford, to save and improve lives.As a large NHS trust we are committed to enhancing the health of our local population by delivering consistently high standards of care and collaborating closely with local authorities and key partners. We believe in our power and potential to make a difference and we are always looking for people who demonstrate our three core values - care, appreciate and inspire - to join our team.In return, we can offer you a job role with purpose and flexibility. The size and scale of the NCA means we can provide more challenge and opportunities so your career can always be moving in the right direction. By joining us you can also access a competitive benefits package, including, a fantastic annual leave allowance, flexible working opportunities and protected hours for health and wellbeing activities, helping you to achieve more personal downtime and a better work-life balance.

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website: www.careers.northerncarealliance.nhs.uk

Person Specification

Qualifications & Training

• Numeracy and literacy qualifications (at least A-C)
• NVQ2 or equivalent clerical qualification

Knowledge, Skills & Experience

• Previous experience of working within a team
• Experience of working in a customer care environment
• Office experience and knowledge of administrative procedures
• Highly organised with an excellent eye for detail
• Excellent interpersonal and communication skills in order to deal with a wide range of NHS staff and patients on the telephone.
• Able to prioritise workload
• Able to demonstrate the Trust Values
• Working within a confidential environmentl>
• NHS Experience, preferably in an administration role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northern Care Alliance NHS Foundation Trust