Booking Clerk

Tameside and Glossop Integrated Care NHS FT; Lancashire; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

NHS Pension Scheme

Annual leave 27-33 days

Free eye tests

Gym discount

Bicycle loan scheme

Salary sacrifice car

Support with stress/bereavement

Job summary

Tameside and Glossop Integrated Care NHS FT is seeking a proactive Booking Clerk (Band 2) to join the Central Booking Office.

The role involves managing outpatient appointment bookings, scheduling, and supporting the call centre rota, with emphasis on accuracy and patient communication.

Qualifications

• Excellent communication and telephone skills.
• Confidential handling of information.
• Computer literacy and data entry into patient systems.

Responsibilities

• Book and schedule outpatient appointments within the Booking Office.
• Support the call centre rota and respond to patient queries.
• Input and extract data from Trust Patient Administrative Systems.
• Maintain accuracy and confidentiality at all times.

Job description

Booking Clerk - Band 2 - Permanent

1 x 37.5 hours per week

We are looking to recruit an enthusiastic individual to join our busy administration team in providing a professional and effective Outpatient Central Booking Office for the Trust.

The Central Booking Office Clerk post will currently require cover of shifts between 8.30am and 6pm Monday to Friday, booking and scheduling within the department, and supporting the service as part of the call centre rota.

The role requires an enthusiastic, competent and proactive individual with an appreciation and understanding of the confidential nature of the work.

Applicants should be excellent communicators with good telephone skills and have the ability to deal with the general public on a daily basis and maintain a positive approach to customer care.

Computer literacy is essential as you will be required to input and extract information from a number of Trust Patient Administrative Systems.

We look forward to you joining our friendly and supportive team at Central Booking Office. Please note that this vacancy may close early if sufficient applications are received.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is unfortunately not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Responsible for providing an efficient and high-quality service to support the Central Booking Office in the management of outpatient appointments and referrals whilst maintaining a high level of accuracy and confidentiality at all times.

The post holder will be responsible to support the call centre, answering calls and queries from our patients, to ensure a pleasant patient experience and to meet the KPIs targets.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Compassion
• Accountability
• Respect
• Excellence

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.

For further details / informal visits contact: Name: Olivia Lazar-Freeman Job title: Central Booking Office Manager Email address: [e-mail] Telephone number: 01619226781

For any queries, please contact

[e-mail]