Hybrid Bilingual Tech Support Associate (EN/ES)

Interactive Brokers Group; Greater London; Híbrido; GBP 40 000 - 55 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid working model

Bonus scheme

Stock grant

Group Life Assurance

Group Income Protection

Pension scheme

Lunch subsidy

Private Medical Insurance

Travel season ticket loans

Cycle to work

Resumo da oferta

Interactive Brokers (UK) Limited in London is seeking a Client Technical Support professional fluent in English and Spanish to help clients with inquiries on our trading platforms and to coordinate between clients and internal teams for swift issue resolution. The role demands 2+ years in client-facing support and experience with Windows/macOS/Linux and ticketing systems.

You will troubleshoot desktop, mobile, and web offerings, support multiple platforms, and contribute to a team supporting one

Qualificações

• Fluent in English and Spanish required.
• Bachelor’s degree, technical field preferred.
• 2+ years in a client-facing support role.
• Experience with Windows, macOS and Linux in a software support context.

Responsabilidades

• Providing support to clients through phone, chats, and tickets.
• Technical and functional support for Interactive Brokers platforms.
• Desktop applications (Windows, macOS, Linux).
• Mobile applications (Android and iOS).
• Troubleshooting and support for web-based offerings.
• Issue management with focus on wide-scale technical issues.

Conhecimentos

English

Spanish

Teamwork

Problem solving

Analytical

Formação académica

Bachelor’s degree, technical field

Ferramentas

Windows

macOS

Linux

Support ticketing systems

Descrição da oferta de emprego

Interactive Brokers (UK) Limited in London is seeking a Client Technical Support professional fluent in English and Spanish to help clients with inquiries on our trading platforms and to coordinate between clients and internal teams for swift issue resolution. The role demands 2+ years in client-facing support and experience with Windows/macOS/Linux and ticketing systems.

You will troubleshoot desktop, mobile, and web offerings, support multiple platforms, and contribute to a team supporting one