Bilingual Tech Support Specialist I

Mindbody; Manchester; On-site; GBP 23,000 - 30,000; Full time

Job summary

Playlist is seeking a Technical Support Specialist I to be the friendly first touch for customers, assisting with navigating our wellness tech products across phone, email, chat and forums. The role focuses on English and Spanish-speaking users in a fast-paced environment.

You will troubleshoot basic issues, educate users on features, document interactions, and escalate complex cases to ensure a smooth, positive experience. UK work hours apply.

Qualifications

• 1+ year in customer service or call center.
• Fluent in Spanish; French or Italian a plus.
• Strong communicator across phone and email.
• Curious and solution-focused with active listening.
• Comfortable with browsers, email platforms, and multiple systems.
• Eligible to work in the country the job is advertised.

Responsibilities

• Provide first-line technical support to English and Spanish-speaking customers.
• Troubleshoot basic product issues across phone, email, chat.
• Educate customers on features to maximize product usage.
• Document interactions and follow knowledge management processes.
• Escalate complex problems to ensure proper resolution.
• Earn Level 1 Technical Support Certification and grow technical skills.
• Work hours: Monday–Friday, 9:30am–6:00pm UK time.

Skills

Spanish language

Customer service

Communication skills

Curious mindset

Tech savvy

Multitasking

Calm under pressure

Job description

Playlist is seeking a Technical Support Specialist I to be the friendly first touch for customers, assisting with navigating our wellness tech products across phone, email, chat and forums. The role focuses on English and Spanish-speaking users in a fast-paced environment.

You will troubleshoot basic issues, educate users on features, document interactions, and escalate complex cases to ensure a smooth, positive experience. UK work hours apply.