Technical Assistance Associate - Spanish speaking

Interactive Brokers; Greater London; Hybrid; GBP 37,000 - 52,000; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Dental plan

Cycle to work

Travel season ticket loans

Job summary

Interactive Brokers UK is hiring for the Client Technical Support Team, offering multi-channel client assistance in English and Spanish. The role focuses on technical and functional support for desktop, mobile, and web IBKR platforms, working with a collaborative team in a dynamic tech environment.

The ideal candidate has 2+ years in client-facing support, strong problem-solving skills, and experience with Windows/Mac; a technical Bachelor's degree is preferred.

Qualifications

• Fluency in English and Spanish required; other European languages a plus.
• Bachelor's degree in a technical field preferred.
• 2+ years in client-facing support roles.
• Experience with Windows and Mac platforms; software/support connectivity experience.
• Excellent verbal and written communication; team player.
• Experience using support ticketing systems and adapting to changing tech environments.
• Proactive learner with passion for solving technical problems; financial products experience a plus.

Responsibilities

• Provide client support via phone, chat, and tickets.
• Deliver technical and functional support for IBKR platforms.
• Support desktop applications (Windows, macOS, Linux) and mobile apps (Android, iOS).
• Troubleshoot and support IBKR web-based offerings.
• Manage problems with a focus on wide-scale technical issues.

Skills

English & Spanish

Client facing support

Windows

Mac OS

Communication skills

Ticketing systems

Analytical troubleshooting

Education

Bachelor's degree in technical field

Tools

Ticketing systems

Job description

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies.

About The Company

Interactive Brokers Group, Inc. (NASDAQ: IBKR), a member of the S&P 500, is a global financial services company headquartered in Greenwich, Connecticut, with offices in over 15 countries. Through its affiliates, Interactive Brokers provides automated trade execution and custody of securities, commodities, foreign exchange, and prediction markets on over 170 markets in numerous countries and currencies. For more than four decades, Interactive Brokers has focused on technology, automation, and innovation to provide clients worldwide with a sophisticated, unified platform to manage their investment portfolios. We serve individual investors, hedge funds, proprietary trading groups, financial advisors, and introducing brokers. Our culture is driven by problem-solving, efficiency, and continuous improvement. We look for individuals who are intellectually curious, collaborative, and motivated to contribute to technology that helps simplify and enhance access to global financial markets. Interactive Brokers has consistently been recognized as a top broker by respected industry sources including Barron's, Investopedia, Stockbrokers.com, and others. Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with Spanish as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and elevate client-reported issues related to our platforms. If you are motivated, have initiative, and be analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands. Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol "IBKR".

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers' platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers' web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and Spanish is a must. Any other European language is a plus.
• Bachelor's degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years' experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus schemeDiscretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Hybrid working model
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme
• On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.