Technical Assistance Associate - Spanish speaking

Interactive Brokers Group; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Hybrid working model

Bonus scheme

Stock grant

Group Life Assurance

Group Income Protection

Pension scheme

Lunch subsidy

Private Medical Insurance

Travel season ticket loans

Cycle to work

Job summary

Interactive Brokers (UK) Limited in London is seeking a Client Technical Support professional fluent in English and Spanish to help clients with inquiries on our trading platforms and to coordinate between clients and internal teams for swift issue resolution. The role demands 2+ years in client-facing support and experience with Windows/macOS/Linux and ticketing systems.

You will troubleshoot desktop, mobile, and web offerings, support multiple platforms, and contribute to a team supporting one

Qualifications

• Fluent in English and Spanish required.
• Bachelor’s degree, technical field preferred.
• 2+ years in a client-facing support role.
• Experience with Windows, macOS and Linux in a software support context.

Responsibilities

• Providing support to clients through phone, chats, and tickets.
• Technical and functional support for Interactive Brokers platforms.
• Desktop applications (Windows, macOS, Linux).
• Mobile applications (Android and iOS).
• Troubleshooting and support for web-based offerings.
• Issue management with focus on wide-scale technical issues.

Skills

English

Spanish

Teamwork

Problem solving

Analytical

Education

Bachelor’s degree, technical field

Tools

Windows

macOS

Linux

Support ticketing systems

Job description

Interactive Brokers (U.K.) Limited based in London, part of IBKR global online financial brokerage services are looking for someone to join the Client Technical Support Team with Spanish as an additional language. You will assist clients with inquiries on our range of trading offerings and act as a liaison between internal teams and clients to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity for problem-solving and troubleshooting technical and software issues. They should be able to recognize, investigate, and elevate client-reported issues related to our platforms. If you are motivated, have initiative, and are analytical and methodical, we can offer you a position that will challenge and reward you as part of a team building one of the world’s strongest brokerage brands.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on many markets and exchanges worldwide. IBUK is part of a global group of financial services companies based in the U.S. with over $5 billion in capital and publicly traded under the symbol “IBKR.”

Responsibilities

• Providing support to clients through phone, chats, and tickets
• Technical and functional support for the Interactive Brokers’ platforms
• Desktop applications (Windows, macOS, and Linux)
• Mobile applications (Android and iOS)
• Troubleshooting and support for Interactive Brokers’ web-based offerings
• Problem management with a focus on wide-scale technical issues

Requirements

• Languages: fluency in English and Spanish is a must. Any other European language is a plus.
• Bachelor’s degree, preferred if in a technical field.
• 2+ years in client facing support role
• 2+ years’ experience working with Windows, and Mac, software support, connectivity support
• Excellent verbal and written communication skills and the ability to work effectively in a team environment
• Experience working with support ticketing systems
• Adaptable to a constantly changing technical environment
• Initiative and desire to learn new skills/technologies and remain up to date with the latest trends
• A genuine passion for solving technical problems
• Experience with financial products and services is a plus.

Benefits

• Career support and development
• Salary commensurate with experience
• Performance-based discretionary cash bonus scheme
• Discretionary stock grant
• Group Life Assurance cover
• Group Income Protection
• Gross pension scheme at 5% employer, 4% employee
• Hybrid working model
• Daily company subsidised lunch and healthy snack options throughout the day (when working from the office)
• Access to Private Medical Insurance, Dental Plan and / or Health Cash Plan*
• Corporate events
• Travel season ticket loans
• Cycle to work scheme

*On successful completion of the probationary period

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.