Bilingual Tech Support Associate (EN/ES) – Trading Platforms

Interactive Brokers; Greater London; Hybrid; GBP 37,000 - 52,000; Full time

Benefits offered by this job

Hybrid working model

Private medical insurance

Dental plan

Cycle to work

Travel season ticket loans

Job summary

Interactive Brokers UK is hiring for the Client Technical Support Team, offering multi-channel client assistance in English and Spanish. The role focuses on technical and functional support for desktop, mobile, and web IBKR platforms, working with a collaborative team in a dynamic tech environment.

The ideal candidate has 2+ years in client-facing support, strong problem-solving skills, and experience with Windows/Mac; a technical Bachelor's degree is preferred.

Qualifications

• Fluency in English and Spanish required; other European languages a plus.
• Bachelor's degree in a technical field preferred.
• 2+ years in client-facing support roles.
• Experience with Windows and Mac platforms; software/support connectivity experience.
• Excellent verbal and written communication; team player.
• Experience using support ticketing systems and adapting to changing tech environments.
• Proactive learner with passion for solving technical problems; financial products experience a plus.

Responsibilities

• Provide client support via phone, chat, and tickets.
• Deliver technical and functional support for IBKR platforms.
• Support desktop applications (Windows, macOS, Linux) and mobile apps (Android, iOS).
• Troubleshoot and support IBKR web-based offerings.
• Manage problems with a focus on wide-scale technical issues.

Skills

English & Spanish

Client facing support

Windows

Mac OS

Communication skills

Ticketing systems

Analytical troubleshooting

Education

Bachelor's degree in technical field

Tools

Ticketing systems

Job description

Interactive Brokers UK is hiring for the Client Technical Support Team, offering multi-channel client assistance in English and Spanish. The role focuses on technical and functional support for desktop, mobile, and web IBKR platforms, working with a collaborative team in a dynamic tech environment.

The ideal candidate has 2+ years in client-facing support, strong problem-solving skills, and experience with Windows/Mac; a technical Bachelor's degree is preferred.