Bilingual Network Support Specialist - English & Spanish

Amazon Inc.; Greater London; On-site; GBP 42,000 - 62,000; Full time

Job summary

Amazon UK Services Ltd. in London seeks a Sr. Network Support Specialist fluent in English and Spanish (B2+).

You will provide advanced technical support to English- and Spanish-speaking customers across the EMEA region, configure and troubleshoot routers, switches, firewalls, and wireless access points, and document every interaction. You will join a supportive, fast-paced team with hands-on training in WiFi, networking concepts, and Amazon tools.

Qualifications

• Fluent in English and Spanish (B2+) for speaking, reading, and writing.
• Experience in technical work related to computer systems and networking components.
• Experience handling customers and resolving conflicts with a focus on quality.
• Experience in MS Office, especially Excel.
• Experience in web technologies and networking concepts.

Responsibilities

• Provide advanced technical support to English- and Spanish-speaking customers via phone, email, or chat.
• Configure routers, switches, firewalls, and wireless access points.
• Troubleshoot complex network issues including routing and security problems.
• Document every support interaction to share learnings.
• Escalate complex issues to higher tier teams when needed.
• Mentor and coach junior team members to raise expertise.
• Support bilingual customers across the EMEA region while ensuring great service in both languages.

Skills

Bilingual English/Spanish

Networking basics

Customer support

Analytical skills

Problem solving

Tools

Microsoft Excel

CRM systems

Networking tools

Job description

Amazon UK Services Ltd. in London seeks a Sr. Network Support Specialist fluent in English and Spanish (B2+).

You will provide advanced technical support to English- and Spanish-speaking customers across the EMEA region, configure and troubleshoot routers, switches, firewalls, and wireless access points, and document every interaction. You will join a supportive, fast-paced team with hands-on training in WiFi, networking concepts, and Amazon tools.