Hybrid Technical Support Specialist – German/French

Interactive Brokers; Greater London; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Hybrid working model

Career development

Lunch subsidy

Job summary

Interactive Brokers (UK) Limited, based in London, seeks a client-focused technical support specialist to assist customers with inquiries on trading platforms. You will liaise between clients and internal teams to ensure prompt resolution of bugs and issues, across desktop and mobile applications.

The ideal candidate is analytical, enjoys solving technical problems, and can adapt to a changing tech environment.

Qualifications

• Fluent in English and German or French.
• Bachelor’s degree preferred in a technical field.

Responsibilities

• Provide support to clients via phone, chat, and tickets.
• Deliver technical and functional support for Interactive Brokers platforms.
• Support desktop applications (Windows, macOS, Linux) and mobile apps (Android, iOS).
• Troubleshoot and support IBKR web-based offerings.
• Participate in problem management for wide-scale technical issues.

Skills

English

German or French

Communication

Problem solving

Education

Bachelor's degree

Tools

Windows

Mac

Ticketing systems

Job description

Interactive Brokers (UK) Limited, based in London, seeks a client-focused technical support specialist to assist customers with inquiries on trading platforms. You will liaise between clients and internal teams to ensure prompt resolution of bugs and issues, across desktop and mobile applications.

The ideal candidate is analytical, enjoys solving technical problems, and can adapt to a changing tech environment.