Hybrid Banking Software Support Engineer – Problem Solver

Sopra Steria; Sheffield; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A leading banking software provider is looking for an IT professional in Sheffield with a strong background in analytical problem-solving and experience in SQL and Oracle Database. The role involves regular contact with customers and team collaboration to resolve issues. Candidates should have a degree in Engineering or Computer Science, and experience in programming languages such as Cobol, Java, or C++. We offer a hybrid working model and competitive salary, along with excellent benefits including 25 holiday days, a 6% employer pension contribution, and private medical insurance.

Benefits

25 days holiday with an option to buy 5 more

6% employer pension contribution

private medical insurance

critical illness cover

health cash plan

Qualifications

• 1+ years working experience in an IT role.
• Experience in supporting APIs.
• Knowledge or experience of testing and defect management.

Responsibilities

• Regular contact with customers and teams to resolve issues.
• Analyze problems and propose improvements.
• Transfer incidents to appropriate resources.

Skills

Strong analytical / logical problem solving ability

Good self-discipline

Organisational skills

Verbal communication skills

Written communication skills

Knowledge of SQL

Knowledge of Oracle Database

Experience with Cobol

Experience with Java

Experience with C++

Experience in using ITSM tools

Education

Degree or Masters in Engineering or Computer Science

Tools

ITSM and Service Desk management tools

Job description

A leading banking software provider is looking for an IT professional in Sheffield with a strong background in analytical problem-solving and experience in SQL and Oracle Database. The role involves regular contact with customers and team collaboration to resolve issues. Candidates should have a degree in Engineering or Computer Science, and experience in programming languages such as Cobol, Java, or C++. We offer a hybrid working model and competitive salary, along with excellent benefits including 25 holiday days, a 6% employer pension contribution, and private medical insurance.