Hybrid Banking Customer Service Specialist

JPMorgan Chase & Co.; Easter Howgate; Híbrido; GBP 21 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hybrid work after probation

35 hours per week

Shift patterns 8am–9pm Mon-Fri, 8am–6p

Resumo da oferta

JPMorgan Chase & Co. in the United Kingdom is seeking a Customer Service Specialist in the Daily Banking Team.

You will provide friendly service, handle calls, resolve complex issues, and educate customers on our digital app and new product launches. The role offers 35 hours per week with shifts from 8 am to 9 pm, a mix of office and home working after probation, and opportunities to contribute to service improvements within a fast-growing bank recognised as the Best British Bank for 2023 and

Qualificações

• Customer-centric attitude and genuine passion for helping customers.
• Proven experience in a fast-paced customer experience environment.

Responsabilidades

• Provide friendly, caring, and efficient service to customers.
• Resolve issues at the first point of contact to ensure needs are met.
• Collaborate with teammates to elevate service and refine processes.
• Educate and assist customers with the digital app and new product launches.
• Act as an escalation point for more challenging requests.

Conhecimentos

Customer-centric

Experience in CX

Verbal communication

Active listener

Solution-focused

Team collaboration

Descrição da oferta de emprego

JPMorgan Chase & Co. in the United Kingdom is seeking a Customer Service Specialist in the Daily Banking Team.

You will provide friendly service, handle calls, resolve complex issues, and educate customers on our digital app and new product launches. The role offers 35 hours per week with shifts from 8 am to 9 pm, a mix of office and home working after probation, and opportunities to contribute to service improvements within a fast-growing bank recognised as the Best British Bank for 2023 and