Customer Service Specialist - Belfast - Part Time

TP group; Belfast City District; Hybrid; GBP 21,000 - 27,000; Part time

Benefits offered by this job

Hybrid working

Training & development

Cycle to Work Scheme

Eyecare voucher

Workplace Pension

Refer-A-Friend incentive

Job summary

TP group is seeking a Customer Service Advisor for a part-time, hybrid role in Belfast City Centre. You will handle customer inquiries, guide banking options, and ensure accurate, compliant processing to help customers meet their financial goals.

You will join a team that values achievement, provides training, and supports your professional growth in a fast-paced environment with inclusive culture and flexible office days.

Qualifications

• Experience in a customer service environment and managing relationships with customers.
• Ability to work in a regulatory context.
• Strong organisational and time management skills.

Responsibilities

• Provide proactive and reactive customer service to meet financial arrangements.
• Educate customers on banking options and guide them to suitable services.
• Complete processes compliantly to ensure a seamless customer experience.
• Respond to and resolve customer enquiries, maintaining positive relationships.

Skills

Excellent communication

Regulatory experience

Microsoft Office

Customer focused

Time management

Tools

Microsoft Office

Job description

Responsibilities

Looking for a permanent Customer Service role in Belfast? Want to work in a team that celebrates achievement, big or small?

Why work with us?

• HYBRID working options - save on commuting costs with only 2 day’s in the office each week.
• We invest in training and give you all the tools you need to succeed
• Work with experienced, supportive colleagues in a fast paced environment where all ideas matter
• We’re committed to creating an inclusive, diverse working environment where everyone is valued and appreciated

Details

• Start date: 11th Jan 2027
• Location: Belfast City Centre
• Shifts: Part time - 20hrs per week - Monday: 09:30 – 13:45, Tuesday: 09:30 – 13:45, Wednesday: Off, Thursday: 09:30 – 13:45, Friday: 09:30 – 13:45, Saturday: Off, Sunday: 09:30 – 13:45
• Training: Part‑time training for 6 weeks
• Probity Requirements: Credit, Criminal, Sanctions and Fraud check will be completed. Also must be able to provide physical documentation to evidence the last 2 years employment history

Please be advised that you will have to complete a face to face interview via teams

Firstly, what you get from us!

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eyecare support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200 for you
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

Now about the Job!

You will provide a proactive and reactive service to make sure that our customers meet all of their financial arrangements in-line with their own financial goals. You will receive all the tools you need to be able to do this role in your company lead Training and time in Grad Bay. Key Responsibilities

At first point of contact, provide outstanding customer service and help the organisation to achieve its goals.

Educate customers in the different ways they can do their banking, supporting them in choosing the right service options for their personal needs

Accurately and compliantly complete processes and procedures, while providing the customer with a seamless and positive experience

Take the correct actions to deliver good customer outcomes for any customer needs, regularly reviewing and taking mitigating actions when gaps are identified to ensure good customer outcomes.

Join us as a Customer Service Advisor

• We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
• You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
• We’re looking for a detail‑orientated person to compliantly complete processes and procedures, while providing each customer with a seamless experience

What you'll do

In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings.

Your duties will include:

• Supporting the bank’s way of working to help as many customers as possible
• Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business
• Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored
• Ensuring each customer interaction leaves the customer satisfied that their needs have been met.

The skills you'll need

To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs.

• Excellent communication skills, both verbal and written
• A background of working within a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer focused attitude