Banking Customer Advisor - Frontline Support

Metro Bank (UK); Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Discretionary annual bonus

Generous holiday allowance

Pension plan

Healthcare

Life assurance

Colleague discounts

Extensive training

Career advancement

Job summary

Metro Bank (UK) in Basingstoke is seeking a Banking Representative to be the face of the bank, delivering exceptional service with a strong knowledge of products.

You will work 37.5 hours across five days, with shifts 8:45am-5:15pm or 9:00am-5:30pm, including Saturdays if required, and receive blended live and online training.

We value integrity, regulatory compliance, and building lasting relationships with customers and colleagues.

Qualifications

• Ability to build effective customer relationships in a fast-paced environment.
• Maintain meticulous attention to detail, even under pressure.
• Proficiency with computer skills and Microsoft Office.

Responsibilities

• Interact with customers as the face of Metro Bank and deliver exceptional service.
• Work as part of a team to prioritise tasks and meet store objectives.
• Maintain awareness of regulatory and non-regulatory training and changes to ensure compliant transactions.

Skills

Customer service

Attention to detail

Regulatory awareness

Microsoft Office

Tools

Microsoft Office

Job description

Metro Bank (UK) in Basingstoke is seeking a Banking Representative to be the face of the bank, delivering exceptional service with a strong knowledge of products.

You will work 37.5 hours across five days, with shifts 8:45am-5:15pm or 9:00am-5:30pm, including Saturdays if required, and receive blended live and online training.

We value integrity, regulatory compliance, and building lasting relationships with customers and colleagues.