Banking Customer Service Pro — Hybrid Role

HSBC Holdings plc; Motherwell; Hybrid; GBP 21,000 - 29,000; Full time

Benefits offered by this job

33 days holiday per year

Free parking and EV charging

Onsite coffee shop

Free BUPA healthcare

Job summary

HSBC Holdings plc, operating under the first direct brand in Motherwell, is seeking a customer service-focused role. The position offers hybrid working patterns, a ten-week onsite training programme, and a base salary around £25,000 with a range of employee perks.

Full-time hours are 35 per week, with potential evening or weekend shifts and two consecutive days off. The role emphasizes listening to customers, providing empathetic support, and delivering clear information to ensure top-notch

Qualifications

• Experience in customer service or a strong interest in helping others.
• Ability to listen to customer requirements with empathy and provide clear information.
• Comfortable following set processes and using technology.

Responsibilities

• Assist customers with their needs and provide friendly, human-supported service.
• Listen to customer requirements and communicate the right information and solutions.
• Follow established processes to resolve inquiries and ensure high-quality service.
• Adapt to varying working patterns in a 35-hour full-time role with occasional evenings/weekends.

Skills

Customer service

Active listening

Empathy

Clear communication

Job description

HSBC Holdings plc, operating under the first direct brand in Motherwell, is seeking a customer service-focused role. The position offers hybrid working patterns, a ten-week onsite training programme, and a base salary around £25,000 with a range of employee perks.

Full-time hours are 35 per week, with potential evening or weekend shifts and two consecutive days off. The role emphasizes listening to customers, providing empathetic support, and delivering clear information to ensure top-notch