Hybrid Banking Customer Advisor - Temporary (Edinburgh)

Confidential; City of Edinburgh; Hybrid; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

Hybrid work

Edinburgh location

Training & development

Employee assistance

Job summary

Confidential is seeking a Customer Service Representative based in Edinburgh City Centre. The role offers hybrid working (3 days home-based after training), with an 8-week training programme and a 12-month temporary contract.

You will handle complex customer enquiries mainly by phone, supporting UK clients of a major banking group. Responsibilities include delivering first-class service, resolving queries, processing information securely, and maintaining accurate records.

Qualifications

• Strong customer focus and ability to handle queries professionally and with care.
• Good attention to detail and ability to spot improvements in the customer journey.
• Strong communication skills, both verbal and written.
• Understanding of Microsoft Office (Word, Excel, Outlook).
• Stable Wi‑Fi connection if home working.

Responsibilities

• Provide first class service to customers by phone as the first point of contact.
• Strive to resolve queries at the first point of contact, including password resets and in-depth statement queries.
• Handle requests for information or changes quickly and securely.
• Record information efficiently and accurately.
• Deal with situations with care and empathy.
• Put the customer first at every opportunity.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Job description

Confidential is seeking a Customer Service Representative based in Edinburgh City Centre. The role offers hybrid working (3 days home-based after training), with an 8-week training programme and a 12-month temporary contract.

You will handle complex customer enquiries mainly by phone, supporting UK clients of a major banking group. Responsibilities include delivering first-class service, resolving queries, processing information securely, and maintaining accurate records.