Customer Service Adviser

Confidential; City of Edinburgh; Hybrid; GBP 16,000 - 23,000; Part time

Benefits offered by this job

Weekly Pay

Hybrid work

Edinburgh location

Training & development

Employee assistance

Job summary

Confidential is seeking a Customer Service Representative based in Edinburgh City Centre. The role offers hybrid working (3 days home-based after training), with an 8-week training programme and a 12-month temporary contract.

You will handle complex customer enquiries mainly by phone, supporting UK clients of a major banking group. Responsibilities include delivering first-class service, resolving queries, processing information securely, and maintaining accurate records.

Qualifications

• Strong customer focus and ability to handle queries professionally and with care.
• Good attention to detail and ability to spot improvements in the customer journey.
• Strong communication skills, both verbal and written.
• Understanding of Microsoft Office (Word, Excel, Outlook).
• Stable Wi‑Fi connection if home working.

Responsibilities

• Provide first class service to customers by phone as the first point of contact.
• Strive to resolve queries at the first point of contact, including password resets and in-depth statement queries.
• Handle requests for information or changes quickly and securely.
• Record information efficiently and accurately.
• Deal with situations with care and empathy.
• Put the customer first at every opportunity.

Skills

Customer service

Communication

Attention to detail

Microsoft Office

Job description

Job Title: Customer Service Representative

Location: Edinburgh City Centre

Pay Rate: 14.40p/hr

Hours: Monday - Friday, 7 hour shifts between 8am-6pm.

Hybrid Working: 3 days per week home working after training

Contract Type: Temporary - 12 months

Start Date: January 2027

Lloyds are recruiting now for Customer Service roles supporting the UK's largest Banking Group. As a Customer Service Representative, you'll be handling complex enquiries mainly by phone. You'll need experience of speaking to customers and have a compassion and a desire to do the right thing for them.

An 8 week training programme will teach you all you need to know about the wide range of products and services you will support customers. From there you will have the freedom to work 3 days a week from home, with ongoing support and development to allow you develop in your role.

As part of the IP&I team, you will be providing customers with support across various products and services. This includes workplace pensions, life insurance and critical illness cover, right through to supporting customers through their policies after a bereavement. Empathy and compassion are vital to ensure customers have all of the information they need about the policy during these big life changes.

Your responsibilities will include:

• Provide first class service to customers by acting as a first point of contact for any queries or requests by phone


• Striving to resolve queries at the first point of contact, from password resets to more in depth statement queries


• Handing requests for information or changes to details quickly and securely


• Ensuring all information is recorded efficiently and accurately


• Deal with situations with care and empathy


• Putting the customer first at every opportunity

Benefits:

• Work from home 3 days per week


• Prime location in Edinburgh


• Close to public transport links


• First class support and training for all colleagues


• Opportunity for growth within the company


• Weekly Pay


• Online payslips


• Dedicated aftercare team


• Annual leave allowance of 31 days per year


• Employee Assistance Programme


• Access to Able Futures


• Eyecare vouchers


• Access to Boost benefits such as discounted shopping vouchers, services, attraction tickets and more


• Smart Spending App


• Workplace Pension scheme

About our client:

At our client's organisation, we believe in creating a workplace where you can truly be yourself and have a rewarding career. With great colleagues, flexible working arrangements, and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive.

Requirements:

• Strong customer focus, with the ability to handle customer queries professionally and with care and due diligence


• Good attention to detail, with the ability to identify areas for improvement in the customer journey


• Strong communication skills, both verbal and written


• Understanding of Microsoft suite (Word, Excel, Outlook etc)


• Stable Wi-fi connection if home working

At our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups.

We are disability confident and can make reasonable adjustments to our recruitment processes upon request.