Hybrid B2B Customer Success & Order Specialist

Ariat Europe Ltd; Harwell; On-site; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Private Medical Insurance

Life Assurance

Critical Illness Cover

Employee Assistance Programme

Cycle to Work Scheme

Company Bonus Scheme

Employee Purchase Scheme

Birthday day off

Holiday Purchase Scheme

Bring your dog to work scheme

Free onsite Parking including EV充電ポイント

Job summary

Ariat Europe Ltd. is seeking a Customer Service Specialist B2B to support delivery of top-tier service to our B2B retailers. You will work closely with Area Managers, Finance, Product, and Warehousing to process orders and handle queries across multiple systems.

Day-to-day you will respond to tickets by phone and email, maintain KPI performance, and build strong relationships with key accounts while ensuring accurate, timely order fulfilment from Harwell.

Qualifications

• Experience delivering high-volume customer service.
• Ability to work under pressure in a busy environment.
• Excellent written and verbal communication.
• Proficiency with CRM and back-office systems.

Responsibilities

• Process B2B customer orders across multiple systems.
• Respond to tickets via phone and email within KPI framework.
• Coordinate with Area Managers, Finance, Product and Logistics.
• Proactively manage relationships with Key Accounts.
• Resolve post-order queries on payment, shipping and invoicing.

Skills

Customer service

Teamwork

Communication

Time management

Tools

Salesforce Service Cloud

SAP

MS Office

Job description

Ariat Europe Ltd. is seeking a Customer Service Specialist B2B to support delivery of top-tier service to our B2B retailers. You will work closely with Area Managers, Finance, Product, and Warehousing to process orders and handle queries across multiple systems.

Day-to-day you will respond to tickets by phone and email, maintain KPI performance, and build strong relationships with key accounts while ensuring accurate, timely order fulfilment from Harwell.