German-Speaking B2B Customer Success Specialist

Advocate Group; Harwell; On-site; GBP 25,000 - 36,000; Full time

Job summary

Ariat is seeking a German-speaking Customer Service Specialist to support its growing European business and deliver outstanding service to B2B retail partners. You will manage orders across multiple systems, resolve queries, and build strong relationships with retailers and internal teams.

Based in the UK, you will work in a fast-paced environment, handle post-order inquiries, and contribute to KPIs around accuracy and customer satisfaction, while leveraging SAP/Salesforce and MS Office tools.

Qualifications

• Experience in customer service in a B2B/retail/wholesale environment.
• Fluent in German and English, with strong written and verbal communication in both languages.
• Able to thrive in a fast-paced, high-volume environment while maintaining accuracy and attention to detail.

Responsibilities

• Manage customer orders across multiple systems, ensuring accurate and timely processing from order placement through to delivery.
• Build strong relationships with B2B retailers, Key Accounts and internal stakeholders, providing a high level of customer service.
• Work closely with Area Managers, Finance, Product and Warehousing and Logistics teams to resolve customer queries and support efficient order fulfilment.
• Manage the order book for a defined region of accounts, maximising timely shipments and proactively communicating stock availability and live items.
• Respond to pre-order enquiries relating to product specifications, availability and the ordering process.
• Manage post-order queries covering payments, shipping, stock allocation, invoicing and deliveries.
• Handle customer queries via phone, email and ticketing systems, ensuring responses are timely, accurate and professional.
• Monitor daily orders to ensure they are processed correctly across ordering and back-office systems, identifying and resolving any issues.

Skills

German language

English language

Customer service focus

Communication skills

Organisational skills

Tools

Salesforce Service Cloud

SAP

Microsoft Office

Job description

Ariat is seeking a German-speaking Customer Service Specialist to support its growing European business and deliver outstanding service to B2B retail partners. You will manage orders across multiple systems, resolve queries, and build strong relationships with retailers and internal teams.

Based in the UK, you will work in a fast-paced environment, handle post-order inquiries, and contribute to KPIs around accuracy and customer satisfaction, while leveraging SAP/Salesforce and MS Office tools.