B2B Customer Success & Orders Specialist | Hybrid UK

Jacobs Douwe Egberts; Maidenhead; Hybrid; GBP 26.000 - 32.000; Vollzeit

Zusammenfassung

Jacobs Douwe Egberts in Maidenhead is seeking a Customer Service specialist to be the first point of contact for B2B customers, handling orders and delivery issues in line with policy. The role is hybrid with three days in the Maidenhead office and close collaboration with National Accounts, Demand and Logistics teams.

You will ensure accurate order processing, manage stock levels and returns, and provide weekly service updates.

Qualifikationen

• Degree or relevant job-related experience preferred
• Knowledge of the order processing and OTC process
• Experience handling logistics enquiries from customers and 3rd party Logistics suppliers
• Experience in Microsoft Office: Word, Excel and Outlook
• Knowledge of SAP
• Knowledge of customer service principles and practices
• Unrestricted UK right to work

Aufgaben

• Timely and accurate Order Processing: maximise service level by error-free processing and issue analysis
• Resolve customer complaints and reduce complaint numbers
• Pre-advising customers on shortages and next availability
• Process returns/queries and log issues for timely resolution
• Gather information to handle enquiries and complaints; report on KPIs
• Maintain service levels and communicate updates to customers and internal teams
• Cross-functional collaboration with National Accounts, Demand and Logistics teams
• Support stock allocation and delivery planning to meet deadlines

Kenntnisse

Order processing

Customer service

B2B support

SAP

Microsoft Office

Ausbildung

Degree or relevant job-related experience

Tools

SAP

Excel

Word

Outlook

Jobbeschreibung

Jacobs Douwe Egberts in Maidenhead is seeking a Customer Service specialist to be the first point of contact for B2B customers, handling orders and delivery issues in line with policy. The role is hybrid with three days in the Maidenhead office and close collaboration with National Accounts, Demand and Logistics teams.

You will ensure accurate order processing, manage stock levels and returns, and provide weekly service updates.