Hybrid Assistant Practice Manager — Path to Practice Manager

The Methodist Church in Britain; Manchester; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Home working up to two days a week

Opportunities for professional develop

Potential progression to Practice 
Mgr

Supportive, close-knit team

Job summary

St George's Medical Centre in Manchester is seeking an Assistant Practice Manager to support the Practice Manager with day-to-day operations and to lead administrative teams. The role involves handling patient complaints and contributing to quality improvement projects, with opportunities to develop leadership skills.

Applicants from outside GP practice are welcome if they bring strong management and leadership abilities.

Qualifications

• GCSE English and Maths or equivalent literacy and numeracy skills.
• Evidence of ongoing learning and professional development in management or healthcare administration.

Responsibilities

• Support the Practice Manager in the day-to-day running of the practice and its administrative functions
• Manage and investigate patient complaints under practice policy and NHS procedures, preparing responses within timescales
• Assist with the management, supervision, training and development of reception and administrative teams
• Support staff recruitment, induction, appraisals, wellbeing and professional development
• Support the planning, coordination and delivery of quality improvement projects and clinical audits
• Use data, audits, feedback and complaints to identify trends and inform improvements
• Monitor practice workload, performance targets and key performance indicators
• Support CQC compliance, clinical governance, health and safety, risk management and practice policies
• Maintain records and uphold confidentiality, data protection and information governance standards
• Coordinate practice projects, NHS initiatives, enhanced services and contractual requirements
• Support effective use of clinical and administrative systems to improve efficiency
• Deputise for the Practice Manager when required

Skills

IT systems

Record keeping

Confidential information

Collaboration

Communication

Initiative

Education

GCSE English & Maths

Management/Healthcare admin qualification or training

Job description

St George's Medical Centre in Manchester is seeking an Assistant Practice Manager to support the Practice Manager with day-to-day operations and to lead administrative teams. The role involves handling patient complaints and contributing to quality improvement projects, with opportunities to develop leadership skills.

Applicants from outside GP practice are welcome if they bring strong management and leadership abilities.