Assessment Center Coordinator

Serco; Southampton; On-site; GBP 22,140 - 27,060; Full time

Benefits offered by this job

Up to 6% contributory pension scheme

Life insurance

25 days annual leave plus bank holidays

Employee Assistance Programme

Company discounts for entertainment

Professional development opportunities

Job summary

A leading service provider in Southampton seeks a Site Coordinator to manage the customer experience at the Assessment Centre. Responsibilities include preparing assessment sessions, managing appointments, and providing support to customers. Candidates should have excellent communication skills and resilience. The role offers a salary of £24,600 along with a contributory pension scheme and various health benefits.

Qualifications

• You will be required to undergo and successfully gain a BPSS security clearance check to undertake this position.
• Experience of working effectively in a customer facing environment.
• Willingness to travel as required by the business to cover at alternate ACs for absence.

Responsibilities

• Act as the front face of Serco managing the customer experience for all visitors and staff attending the Assessment Centre.
• Prepare daily sessions for assessments ensuring all customer records are accurate.
• Manage daily appointment sessions for telephone and video assessments while minimizing cancellations.

Skills

Excellent communication and interpersonal skills

Excellent planning and organization skills

Proficient in Microsoft Office

Understanding of claimants' needs

Demonstrable influencing skills

Resilience and attention to detail

Job description

A leading service provider in Southampton seeks a Site Coordinator to manage the customer experience at the Assessment Centre. Responsibilities include preparing assessment sessions, managing appointments, and providing support to customers. Candidates should have excellent communication skills and resilience. The role offers a salary of £24,600 along with a contributory pension scheme and various health benefits.