Hybrid Area Planner: Repairs Scheduling & Resident Liaison

The Methodist Church in Britain; Hampstead; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The Guinness Partnership in Hampstead is seeking a permanent Area Planner to coordinate responsive repairs, schedule operatives and manage resident appointments in a hybrid role.

You will maintain accurate records, communicate clearly with residents and teams, and contribute to service delivery improvements while meeting performance targets.

Experience with databases is welcomed; expect some late shifts and Saturday mornings in this role, which offers hybrid working and a supportive environment.

Qualifications

• Experience in a customer-focused environment.
• Experience of working within agreed performance targets.
• Experience of working with databases.
• Excellent oral and written communication.
• Ability to work methodically, follow procedures and record data accurately.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Coordinate the day-to-day scheduling of Responsive Repairs Operatives so repairs are planned efficiently.
• Arrange appointments that meet residents' needs.
• Manage operatives' diaries.
• Book and reschedule appointments.
• Maintain accurate records and update systems so repair activity is tracked.
• Allocate jobs efficiently.
• Communicate clearly with residents, operatives and internal teams.
• Deliver a high standard of customer service.
• Contribute to continuous improvement in service delivery and performance.

Skills

Communication

Data entry accuracy

Time management

Customer service

Tools

Databases

Job description

The Guinness Partnership in Hampstead is seeking a permanent Area Planner to coordinate responsive repairs, schedule operatives and manage resident appointments in a hybrid role.

You will maintain accurate records, communicate clearly with residents and teams, and contribute to service delivery improvements while meeting performance targets.

Experience with databases is welcomed; expect some late shifts and Saturday mornings in this role, which offers hybrid working and a supportive environment.