Area Planner

Consortium; Exeter; Hybrid; GBP 32,000 - 46,000; Full time

Job summary

Guinness Property in Exeter is seeking an Area Planner to provide a high-quality planning and coordination service for Responsive Repairs. This full-time permanent role offers hybrid working, with three days a week in the Exeter office.

You will manage operatives' diaries, book and reschedule appointments, and maintain accurate records to track repair activity. The role requires strong customer service, clear communication, and the ability to work in a fast-paced environment while meeting

Qualifications

• Experience in a customer-focused environment.
• Experience working to agreed performance targets.
• Excellent oral and written communications.
• Proven ability to record data accurately and follow procedures.
• Ability to work in fast-paced environments and under pressure.
• Experience working with databases.
• Experience working in social housing.
• Experience handling large volumes of data.
• Experience working with subcontractors.
• Excellent organisation and time management skills.
• Experience with DRS.

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs operatives.
• Ensure repairs are planned efficiently and appointments are arranged to meet residents' needs.
• Manage operatives' diaries, booking and rescheduling, maintain records and update systems.
• Communicate with residents, operatives and internal teams to ensure clear communication and high service standards.
• Contribute to continuous improvements in service delivery and performance.

Skills

Customer focus

Time management

Organisation

Communication

Data entry

Databases

Social housing

Contractor coordination

Pressure handling

Large data processing

DRS

Job description

Area Planner position with Guinness Property

Full-time permanent role with hybrid working

Main responsibilities include coordinating Responsive Repairs and managing operatives

Demonstrated experience in customer focused environments and performance targets

About the role

We are looking for an Area Plannerto join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs.

This is a full-time permanent position, offering hybrid working, with three days a week in our Exeter office. Normal working hours are 8:00am - 4:30pm, Monday to Friday. You will also be required to work a 10:30am - 7:00pm late shift and a Saturday morning 8:00am - 12:00pm on a rotational basis.

As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.

The role involves managing operative?s diaries, booking and rescheduling appointments, maintaining accurate records and updating systems to ensure repair activities are tracked effectively.

Working closely with residents, operatives and internal teams, you will ensure clear communication, efficient job allocation and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.
• Experience of working in social housing.
• Experience of working with large volume data processing activities.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with DRS.

To find out more about the role and the key responsibilities, please review the role profile.

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