Area Planner

The Guinness Partnership; Exeter; Hybrid; GBP 26,000 - 35,000; Full time

Job summary

The Guinness Partnership is seeking an Area Planner to join the Guinness Property team in Exeter. This full-time, permanent role offers hybrid working with three days in the Exeter office.

You will coordinate day-to-day scheduling of Responsive Repairs, manage diaries, book and reschedule appointments, and keep accurate records to track repair activities. You will work closely with residents, operatives and internal teams to ensure clear communication and high customer service standards, while

Qualifications

• Must be able to work in a customer focused environment.
• Experience working within defined performance targets.
• Excellent spoken and written communications.
• Proven ability to follow procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Responsibilities

• Coordinate day-to-day scheduling of Responsive Repairs operatives.
• Manage operatives' diaries and book/reschedule appointments.
• Maintain accurate records and update systems to track repairs.
• Ensure clear communication with residents, operatives and internal teams.
• Contribute to continuous improvements in service delivery and performance.

Skills

Customer focused environment

Performance targets

Oral & written communication

Data recording & procedures

Working under pressure

Databases experience

Tools

DRS

Databases

Job description

About the role

We are looking for an Area Plannerto join the Guinness Property team to provide a high-quality planning and co-ordination service for our Responsive Repairs.

This is a full-time permanent position, offering hybrid working, with three days a week in our Exeter office. Normal working hours are 8:00am - 4:30pm, Monday to Friday. You will also be required to work a 10:30am - 7:00pm late shift and a Saturday morning 8:00am - 12:00pm on a rotational basis.

As an Area Planner, you will play a key role in coordinating the day-to-day scheduling of our Responsive Repairs Operatives, ensuring repairs are planned efficiently and appointments are arranged to meet the needs of our residents.

The role involves managing operative’s diaries, booking and rescheduling appointments, maintaining accurate records and updating systems to ensure repair activities are tracked effectively.

Working closely with residents, operatives and internal teams, you will ensure clear communication, efficient job allocation and a high standard of customer service, while contributing to continuous improvements in service delivery and performance.

You will also be able to demonstrate these essential skills:

• Experience of working in a customer focused environment.
• Experience of working within agreed performance targets.
• Excellent oral and written communications.
• Proven ability to work methodically, follow agreed procedures and accurately record data and information.
• Ability to work in a fast-paced environment and under pressure.
• Experience of working with databases.

Desirable:

• Experience of working in social housing.
• Experience of working with large volume data processing activities.
• Experience of working with subcontractors.
• Excellent organisation and time management skills.
• Experience of working with DRS.

To find out more about the role and the key responsibilities, please review the role profile.