Area Planner

The Methodist Church in Britain; Hampstead; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hybrid working

Job summary

The Guinness Partnership in Hampstead is seeking a permanent Area Planner to coordinate responsive repairs, schedule operatives and manage resident appointments in a hybrid role.

You will maintain accurate records, communicate clearly with residents and teams, and contribute to service delivery improvements while meeting performance targets.

Experience with databases is welcomed; expect some late shifts and Saturday mornings in this role, which offers hybrid working and a supportive environment.

Qualifications

• Experience in a customer-focused environment.
• Experience of working within agreed performance targets.
• Experience of working with databases.
• Excellent oral and written communication.
• Ability to work methodically, follow procedures and record data accurately.
• Ability to work in a fast-paced environment and under pressure.

Responsibilities

• Coordinate the day-to-day scheduling of Responsive Repairs Operatives so repairs are planned efficiently.
• Arrange appointments that meet residents' needs.
• Manage operatives' diaries.
• Book and reschedule appointments.
• Maintain accurate records and update systems so repair activity is tracked.
• Allocate jobs efficiently.
• Communicate clearly with residents, operatives and internal teams.
• Deliver a high standard of customer service.
• Contribute to continuous improvement in service delivery and performance.

Skills

Communication

Data entry accuracy

Time management

Customer service

Tools

Databases

Job description

This permanent Area Planner post sits in the Guinness Property team at The Guinness Partnership, coordinating responsive repairs. The work centres on scheduling repair operatives' diaries, booking and rescheduling resident appointments, and keeping accurate records. It is hybrid with three office days a week and includes rotating late shifts and some Saturday mornings. Fit depends on customer service experience, delivering to performance targets and working with databases.

What the job involves

• Coordinate the day-to-day scheduling of Responsive Repairs Operatives so repairs are planned efficiently
• Arrange appointments that meet residents' needs
• Manage operatives' diaries
• Book and reschedule appointments
• Maintain accurate records and update systems so repair activity is tracked
• Allocate jobs efficiently
• Communicate clearly with residents, operatives and internal teams
• Deliver a high standard of customer service
• Contribute to continuous improvement in service delivery and performance

What’s required

Experience

• Experience of working in a customer-focused environment
• Experience of working within agreed performance targets
• Experience of working with databases

Skills & knowledge

• Excellent oral and written communication
• Ability to work methodically, follow agreed procedures and record data accurately
• Ability to work in a fast-paced environment and under pressure

Nice to have

• Experience of working in social housing
• Experience of working with large volume data processing
• Experience of working with subcontractors
• Excellent organisation and time management skills
• Experience of working with DRS

What’s offered

• Hybrid working