Hybrid Application Support Engineer - 12-Month Contract

Prattwhitney; Glenrothes; Hybrid; GBP 40,000 - 65,000; Part time

Job summary

RTX is seeking an Application Support Engineer to join the hybrid team in supporting the deployment and ongoing operation of our finance platform. You will troubleshoot across application, interface and configuration layers and work with infrastructure, network and security teams to ensure environment readiness.

The role requires ITIL familiarity, experience with Windows/Linux, and strong incident management skills.

Qualifications

• Proven experience in application support, ideally with finance platforms, particularly OneStream.
• Strong understanding of Service Management frameworks such as ITIL; able to troubleshoot across OS, application and integration layers.
• Experience with Windows and Linux administration, log analysis, monitoring, and incident management.

Responsibilities

• Deploy and provide hands‑on support for the new financial platform, including configuration and validation.
• Collaborate with Architecture, Engineering, Programme Delivery, QA and Finance Operations; participate in Agile ceremonies.
• Develop documentation, SOPs and knowledge articles; deliver training and support transition for live operations.

Skills

OneStream

ITIL

Windows/Linux

Incident management

Log analysis

System monitoring

Agile

Tools

APIs

Deployment automation

DevOps practices

Job description

RTX is seeking an Application Support Engineer to join the hybrid team in supporting the deployment and ongoing operation of our finance platform. You will troubleshoot across application, interface and configuration layers and work with infrastructure, network and security teams to ensure environment readiness.

The role requires ITIL familiarity, experience with Windows/Linux, and strong incident management skills.