Hybrid App Support Engineer (Windows & SQL)

DXC Technology Company; Reading; Hybrid; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Pension

Life Insurance

Travel Insurance

Flexible benefits

Store vouchers and discounts

Job summary

DXC Technology in Reading is seeking an Application Support Engineer for a hybrid role with 3-4 days on site per week. You will resolve software issues, monitor performance, and perform root cause analysis as part of ongoing Application Management for a major client.

You will triage requests, deploy patches, investigate logs, and contribute to knowledge base articles while collaborating with engineers and the client. A security clearance is required and ITIL background is beneficial.

Qualifications

• 2–5 years of experience in application support or IT service desk.
• Strong analytical and problem-solving abilities.
• Excellent communication and teamwork skills.
• Windows-based application support experience.

Responsibilities

• Performing early morning health checks to ensure applications are operational before users log in.
• Monitoring, diagnosing, and resolving Windows desktop and server-based application issues.
• Managing incoming support requests, ensuring issues are troubleshot and prioritised according to SLA.
• Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments.
• Actively tracking application health using performance management tools, log files, and automated alerts.
• Investigating Windows Event Viewer and application logs to identify root causes of errors.
• Creating and updating knowledge base articles and how-to guides for common fixes.
• Collaborating with application engineers and liaising with the client regularly.
• Identifying and implementing continual service improvement activities.

Skills

Application support

Windows support

SQL Server

Analytical skills

Communication

Education

ITIL v4 Foundation Certification

Microsoft Azure Fundamentals

Azure Administrator Certification

Tools

ServiceNow

Dynatrace

Active Directory

SQL Server Management Studio

Job description

DXC Technology in Reading is seeking an Application Support Engineer for a hybrid role with 3-4 days on site per week. You will resolve software issues, monitor performance, and perform root cause analysis as part of ongoing Application Management for a major client.

You will triage requests, deploy patches, investigate logs, and contribute to knowledge base articles while collaborating with engineers and the client. A security clearance is required and ITIL background is beneficial.