IT Applications Support: Hybrid & Global Impact

SmartestEnergy Limited; Greater London; Hybrid; GBP 32,000 - 52,000; Full time

Job summary

SmartestEnergy Limited is seeking a technically skilled IT support professional to maintain business-critical applications and provide expert assistance across IT services. You will troubleshoot issues, implement improvements and work with internal teams and external partners to ensure stability and security.

The role emphasizes testing new features, maintaining operational docs and supporting audits, with hybrid working arrangements described.

Qualifications

• Substantial experience in technical IT position with proven IT support experience.
• Knowledge and experience of ITIL practice.
• Gorilla package experience.

Responsibilities

• Provide day-to-day support, maintenance and improvement of business-critical applications.
• Collaborate with stakeholders, owners and third-party partners to troubleshoot issues and deliver system enhancements.
• Analyze performance, monitor service desk metrics and train colleagues on best practices.

Skills

IT support experience

ITIL knowledge

Gorilla package

Tools

Gorilla (BI/analytics)

Job description

SmartestEnergy Limited is seeking a technically skilled IT support professional to maintain business-critical applications and provide expert assistance across IT services. You will troubleshoot issues, implement improvements and work with internal teams and external partners to ensure stability and security.

The role emphasizes testing new features, maintaining operational docs and supporting audits, with hybrid working arrangements described.