Hybrid Application Support Analyst – Public Sector IT

Commercial Services; Kings Hill; Hybrid; GBP 23,000 - 29,000; Full time

Benefits offered by this job

25 days annual leave

Birthday Day Off

Life assurance (4x salary)

Pension with 4% employer contribution

Retail and gym discounts

Wellbeing programme

CSG Academy learning opportunities

Flexible/hybrid working

Job summary

Cantium Business Solutions, part of Commercial Services Group, is hiring an Application Support Analyst to keep critical public sector applications available and secure. Based in a hybrid setting, you will support Adult Social Care, Children's Services, Highways, Libraries and more, delivering a high-quality user experience.

You’ll work with users, colleagues and suppliers, solve problems, manage access, support testing, and contribute to continuous service improvement within GDPR and security

Qualifications

• Experience in a customer service, IT support or helpdesk role.
• Strong IT skills with MS Office (Outlook, Word, Excel, Teams).
• Ability to investigate problems and manage priorities.
• Excellent communication and relationship-building abilities.
• Willingness to learn new applications and processes quickly.
• Level 2 qualification including Maths and English.

Responsibilities

• Manage support requests and incidents within SLA.
• Monitor mailbox and prioritise queries for effective support.
• Investigate issues and identify solutions, escalate when needed.
• Liaise with third-party suppliers and users to resolve issues.
• Manage user accounts and access permissions securely.
• Record incidents and resolutions in systems; support testing.

Skills

Customer service

IT support

Microsoft Office

Communication

Organisational skills

Prioritisation

Proactive problem solving

Education

Level 2 qualification (Maths & English)

Tools

LCS

Mosaic

Confirm

Spydus

Job description

Cantium Business Solutions, part of Commercial Services Group, is hiring an Application Support Analyst to keep critical public sector applications available and secure. Based in a hybrid setting, you will support Adult Social Care, Children's Services, Highways, Libraries and more, delivering a high-quality user experience.

You’ll work with users, colleagues and suppliers, solve problems, manage access, support testing, and contribute to continuous service improvement within GDPR and security