Hybrid Application Support Analyst — Grow with Impact

CGI; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT and business consulting firm in Glasgow is seeking an Application Support Analyst to ensure essential applications remain secure and stable. You will monitor and resolve incidents, implement changes, and contribute to service improvements. Strong IT support experience, skills in JAVA, .Net, and ITIL practices are essential. This role offers a hybrid work model with competitive benefits.

Benefits

Competitive salary

Excellent pension

Private healthcare

Share scheme

Qualifications

• Proven IT support background with application support experience.
• Strong problem-solving skills and programming knowledge.
• Knowledge of Azure / AWS hosting services and browser-based applications.

Responsibilities

• Investigate & resolve technical incidents, ensuring timely and effective solutions.
• Conduct root cause analysis and problem investigations.
• Implement technical changes and support project delivery tasks.

Skills

Problem-solving skills

Technical proficiency in JAVA

Technical proficiency in .Net

Technical proficiency in WebSphere

Technical proficiency in MSSQL

Experience of IT Service Management tools (GIT, Jira)

Strong communication skills

Tools

GIT

Jira

Job description

A leading IT and business consulting firm in Glasgow is seeking an Application Support Analyst to ensure essential applications remain secure and stable. You will monitor and resolve incidents, implement changes, and contribute to service improvements. Strong IT support experience, skills in JAVA, .Net, and ITIL practices are essential. This role offers a hybrid work model with competitive benefits.