Senior Application Support Manager | Hybrid London

Noir; London; Hybrid; GBP 70,000 - 90,000; Full time

Job summary

A leading global investment bank is seeking an experienced Application Support Manager to oversee mission-critical applications. You’ll manage a skilled team, ensure SLA compliance, and drive continuous improvements in a hybrid working environment. The ideal candidate will have strong experience in application support within the financial services sector, ideally investment banking. Technical knowledge and exceptional communication skills are crucial for this leadership role.

Qualifications

• Significant experience leading application support teams in financial services.
• Strong technical knowledge of enterprise applications, databases, integration technologies.
• Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills.

Responsibilities

• Oversee mission-critical applications across front-to-back office operations.
• Manage a skilled support team and ensure SLA compliance.
• Act as the escalation point for major incidents and contribute to technology strategy.
• Allocate resources to BAU and project needs.
• Engage with stakeholders translating technical issues into clear business language.

Skills

Application Support

Service Delivery

ITIL

Salesforce

Figaro

Invu

Snowflake

Power BI

Incident Management

Problem Management

Change Management

Application Lifecycle

Team Leadership

SLA Management

Vendor Management

Stakeholder Engagement

Continuous Improvement

Risk & Compliance

Tools

Figaro

Invu

Salesforce

Power BI

Snowflake

Job description

A leading global investment bank is seeking an experienced Application Support Manager to oversee mission-critical applications. You’ll manage a skilled team, ensure SLA compliance, and drive continuous improvements in a hybrid working environment. The ideal candidate will have strong experience in application support within the financial services sector, ideally investment banking. Technical knowledge and exceptional communication skills are crucial for this leadership role.