Business Application Support Analyst

Project People; Theale; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading technology firm in the UK is seeking a Business Application Support Analyst to join its Application Support Team. The role involves managing and delivering application changes, providing incident support, and ensuring smooth transitions into operational use. Ideal candidates will have experience in supporting enterprise applications, strong incident and change management skills, and the ability to work collaboratively across teams. This position is vital for enhancing application delivery within a critical national infrastructure business.

Qualifications

• Proven experience in an IT environment supporting enterprise applications.
• Strong understanding of incident, change, and release management processes.
• Experience in coordinating changes across multiple platforms.

Responsibilities

• Manage and deliver application changes from assessment to implementation.
• Conduct impact assessments and ensure successful outcomes.
• Provide incident and operational support and ensure issues are resolved.

Skills

Supporting enterprise applications

Incident management

Change management

Stakeholder management

Communication skills

Collaboration

Tools

Power Platform

Microsoft Dynamics

SharePoint

ITSM tools

Job description

Theale – 3 days a week in the office/ rest from home

We’re looking for a Business Application Support Analyst to join our growing Application Support Team. This is a pivotal role where you’ll help drive operational excellence by delivering and supporting small to medium-sized changes across a diverse and evolving application landscape.

Responsibilities of the Business Application Support Analyst include:

• Managing and delivering application changes from initial assessment through to release and post-implementation support
• Conducting impact assessments, effort estimations, and feasibility reviews to ensure successful outcomes
• Providing incident and operational support, ensuring issues are resolved efficiently and escalated where needed
• Collaborating with internal technical teams, Business Analysts, and external vendors to deliver secure, high-quality solutions
• Supporting Acceptance Into Service (AIS) to ensure new or enhanced applications transition smoothly into BAU
• Ensuring all changes meet governance, testing, and documentation standards before go-live
• Creating and maintaining high-quality documentation including runbooks, knowledge articles, and support models
• Contributing to continuous improvement across change processes and the wider Application Support function

The successful Business Application Support Analyst will have:

• Proven experience supporting enterprise applications within an IT environment
• Strong understanding of incident, change, and release management processes
• Experience delivering or coordinating small to medium complexity changes across multiple platforms
• Ability to assess risk, challenge assumptions, and ensure operational readiness
• Experience working with third-party vendors and validating deliverables against contractual expectations
• Strong stakeholder management and communication skills across technical and non-technical audiences
• A collaborative mindset with the ability to work across cross-functional teams

Desirable exposure to technologies such as:

Power Platform (Power Apps, Power Automate, Dataverse), Microsoft Dynamics, SharePoint, ITSM tools (e.g. Remedy, Halo), and integration environments.

This is a fantastic opportunity to play a key role in shaping how applications are supported and delivered within a critical national infrastructure business.

If you’re passionate about delivering reliable, high-quality application services and want to be part of a forward-thinking team, we’d love to hear from you.