IT Systems Analyst — Applications & Incident Expert

DF Capital; Manchester; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Private medical insurance

10% Employer pension contribution

30-day annual leave + holidays

Free Gym Membership

Discretionary annual bonus

Discretionary share awards

Life Assurance

Income Protection

Save As You Earn scheme

Job summary

DF Capital, based in Manchester, seeks an IT Application Support professional to handle incidents, service requests and problem resolution for IT applications. The role includes liaison with suppliers, documentation, and participation in disaster recovery, with a focus on clear communication and proactive problem prevention.

You will join a team delivering secure, reliable IT services to customers and colleagues across the UK, with a vibrant Ancoats office and a generous benefits package.

Qualifications

• Proficiency in Windows and Linux operating systems.
• Knowledge of network services and protocols.
• Familiarity with server infrastructure and virtualization.
• Experience with AWS and Azure cloud services.
• Helpdesk management skills and ticketing experience.
• Ability to convey technical information clearly to non‑technical stakeholders.
• Willingness to learn new technologies.

Responsibilities

• Support and resolve IT application-related incidents, service requests and problems in line with Business requirements.
• Keep incident management (ticket) systems up to date.
• Provide timely communication to users on the status of service requests and incidents.
• Liaise with IT suppliers to ensure incidents and problems are resolved promptly.
• Ensure problem prevention methods are applied to improve service levels.
• Undertake IT application-related problem diagnosis and resolution.
• Monitor availability, performance and throughput of supported IT applications.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities as required.
• Manage outside support suppliers and other third-party assistants.
• Create and update documentation.

Skills

Operating systems

Network services

Server infrastructure

Helpdesk management

Technical communication

Tools

PowerShell

VBScript

Job description

DF Capital, based in Manchester, seeks an IT Application Support professional to handle incidents, service requests and problem resolution for IT applications. The role includes liaison with suppliers, documentation, and participation in disaster recovery, with a focus on clear communication and proactive problem prevention.

You will join a team delivering secure, reliable IT services to customers and colleagues across the UK, with a vibrant Ancoats office and a generous benefits package.