Hybrid Administrative & Service Support Specialist

Nottingham City Council; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Great leave entitlement

Generous pension scheme

Inclusive work culture

Job summary

Nottingham City Council is seeking a highly organised and customer-focused Business Services Assistant to join our Business Services team. This role provides essential administrative support, helping ensure services are delivered efficiently for tenants and customers.

Working closely with managers, you will manage correspondence, maintain records, process purchase orders, monitor performance, handle enquiries and complaints, and produce reports.

Qualifications

• Experience of working with computerised and manual office systems.
• Ability to work effectively under pressure and organise and prioritise work to meet deadlines and key performance indicators.
• Good interpersonal skills, and the ability to communicate effectively including active listening and questioning.
• Ability to present written or verbal information in a clear and concise manner.
• Ability to work effectively as part of a team.
• Experience of providing administrative functions.

Responsibilities

• Manage correspondence and maintain accurate records and systems.
• Process purchase orders and monitor service performance.
• Respond to customer enquiries and complaints.
• Produce reports and support operational processes.
• Maintain confidential information and resolve issues for customers and colleagues.
• Collaborate with managers and colleagues across the directorate.

Skills

Office systems

Prioritisation

Interpersonal skills

Communication

Teamwork

Administrative functions

Job description

Nottingham City Council is seeking a highly organised and customer-focused Business Services Assistant to join our Business Services team. This role provides essential administrative support, helping ensure services are delivered efficiently for tenants and customers.

Working closely with managers, you will manage correspondence, maintain records, process purchase orders, monitor performance, handle enquiries and complaints, and produce reports.