Business Service Assistant NCCHS

Nottingham City Council; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Great leave entitlement

Generous pension scheme

Inclusive work culture

Job summary

Nottingham City Council is seeking a highly organised and customer-focused Business Services Assistant to join our Business Services team. This role provides essential administrative support, helping ensure services are delivered efficiently for tenants and customers.

Working closely with managers, you will manage correspondence, maintain records, process purchase orders, monitor performance, handle enquiries and complaints, and produce reports.

Qualifications

• Experience of working with computerised and manual office systems.
• Ability to work effectively under pressure and organise and prioritise work to meet deadlines and key performance indicators.
• Good interpersonal skills, and the ability to communicate effectively including active listening and questioning.
• Ability to present written or verbal information in a clear and concise manner.
• Ability to work effectively as part of a team.
• Experience of providing administrative functions.

Responsibilities

• Manage correspondence and maintain accurate records and systems.
• Process purchase orders and monitor service performance.
• Respond to customer enquiries and complaints.
• Produce reports and support operational processes.
• Maintain confidential information and resolve issues for customers and colleagues.
• Collaborate with managers and colleagues across the directorate.

Skills

Office systems

Prioritisation

Interpersonal skills

Communication

Teamwork

Administrative functions

Job description

Role: Business Services Assistant

Contract Type:Permanent

Working Hours: 37 hours per week, Monday - Friday between the hours of 8am and 5pm

Worker Type: Hybrid worker - there will be an expectation that the postholder will work on average 2 days per week in the office, at Harvey Road

Salary: Grade C - Starting Salary is £26,427 (Level one) rising to £27,274 (Level three) per annum

Location:Harvey Road (NG8 3BB) will be the contracted base for this role, but the postholder will be expected to be able to travel to other sites across Nottingham, as needed

We've got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you've been looking for? Read on to find out more...

Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement and access to a generous pension scheme, we strive to create an innovative, inclusive and progressive work culture where everyone is supported to do and be their very best.

In return, we are looking for people like you - people who are innovative, driven and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.

You can read more about the different benefits offered to colleagues working for Nottingham City Council.

About the Role

We are looking for an organised and customer-focused Business Services Assistant to join our Business Services team. This is a varied and rewarding role providing essential administrative and business support that helps ensure services are delivered efficiently and effectively for our tenants and customers.

Working closely with managers and colleagues across the directorate, you will support a wide range of activities, including managing correspondence, maintaining accurate records and systems, processing purchase orders, monitoring service performance, responding to customer enquiries and complaints, and producing reports. You will also play a key role in supporting operational processes, maintaining confidential information, and helping to resolve issues for both customers and colleagues.

We are looking for someone with excellent organisational skills, strong attention to detail, and a commitment to delivering high-quality customer service. You will be confident using a range of IT systems, able to manage competing priorities, and enjoy working collaboratively as part of a team.

This is an excellent opportunity to contribute to improving housing services for Nottingham residents while developing your skills in a supportive, inclusive and values-driven environment.

About You

The ideal candidate will have:

1. Experience of working with computerised and manual office systems.
2. Ability to work effectively under pressure and organise and prioritise work to meet deadlines and key performance indicators.
3. Good interpersonal skills, and the ability to communicate effectively including active listening and questioning.
4. Ability to present written or verbal information in a clear and concise manner.
5. Ability to work effectively as part of a team.
6. Experience of providing administrative functions.

Please ensure you demonstrate clearly how you meet the 6 requirements in your CV & supporting document.

You can find the job description for this post here.

We recognise that artificial intelligence (AI) can be a helpful tool when preparing your application. AI can guide you, but only your own words and experiences truly matter – we want to see the real you. All examples and statements must be your own, accurate, and reflect your true experience and values. AI tools do not understand context, think critically, or assess the reliability of information, which means AI-generated responses can feel generic and may not accurately represent who you are. We recruit fairly and inclusively – showing your real self is what helps you succeed.

Closing Date: 4th October 2026 (11:59pm) - Please note there may be occasions where we close the advert before the closing date, and we encourage you to apply as soon as possible.

Interview date: w/c 19th October 2026 - Please note, this is subject to change.

If you have any queries about the role or the recruitment process, please contact us via email: [e-mail]

If you have any technical issues when completing your application, please contact our Employee Service Centre: http://emss.org.uk/support

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