Housing Customer Service Advisor - Hybrid

ESPO Trading Limited; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay

Generous pension scheme

Great leave entitlement

Job summary

Nottingham City Council is seeking proactive Customer Services Advisors to join our busy Customer Service Centre. You will handle a high volume of inquiries by phone and email, delivering guidance on housing-related matters such as repairs, rent payments, tenancy and estate management.

This dynamic 24/7 environment requires excellent communication, a positive attitude, and a commitment to high standards of customer care while maintaining confidentiality and complying with legislation and

Qualifications

• Experience in a fast moving, pressurised environment dealing with complex data and conflicting priorities.
• Knowledge of contact centre technology and bespoke IT systems.
• Awareness of equality issues and commitment to Equality, Diversity and Inclusion strategy.

Responsibilities

• Handle high volumes of customer enquiries via telephone and email.
• Provide advice on housing-related matters including repairs, rent payments, tenancy and estate management.
• Play a key role in rent arrears resolution and customer satisfaction monitoring.

Skills

Fast-paced environment

Data management

Contact centre tech

Interpersonal skills

Written and verbal

Teamwork

Tools

Bespoke IT systems

Job description

Nottingham City Council is seeking proactive Customer Services Advisors to join our busy Customer Service Centre. You will handle a high volume of inquiries by phone and email, delivering guidance on housing-related matters such as repairs, rent payments, tenancy and estate management.

This dynamic 24/7 environment requires excellent communication, a positive attitude, and a commitment to high standards of customer care while maintaining confidentiality and complying with legislation and