Hybrid Admin & Service Delivery Assistant

ESPO Trading Limited; East Midlands; Hybrid; GBP 26,000 - 27,000; Full time

Job summary

Nottingham City Council is seeking a proactive, organised Business Services Assistant to join our Business Services team. This varied role provides essential administrative and business support to ensure services are delivered efficiently for tenants and customers across Nottingham.

The ideal candidate will have experience of office systems, strong organisation, and a commitment to customer service, with the ability to manage multiple tasks and work both independently and in a team.

Qualifications

• Experience working with computerised and manual office systems.
• Ability to work under pressure and prioritise tasks to meet deadlines and KPIs.
• Strong interpersonal and communication skills, both written and verbal.
• Clear and concise information presentation.
• Ability to collaborate effectively as part of a team.
• Experience providing administrative functions.

Responsibilities

• Manage correspondence and maintain accurate records and systems.
• Process purchase orders and monitor service performance.
• Respond to customer enquiries and complaints and produce reports.
• Support operational processes and maintain confidential information.
• Help resolve issues for customers and colleagues.

Skills

Experience with office systems

Prioritisation under pressure

Interpersonal skills

Clear written/verbal communication

Team player

Administrative functions experience

Job description

Nottingham City Council is seeking a proactive, organised Business Services Assistant to join our Business Services team. This varied role provides essential administrative and business support to ensure services are delivered efficiently for tenants and customers across Nottingham.

The ideal candidate will have experience of office systems, strong organisation, and a commitment to customer service, with the ability to manage multiple tasks and work both independently and in a team.