Hybrid Admin & Customer Support Officer

North Somerset Council; England; Hybrid; GBP 26,000 - 29,000; Full time

Benefits offered by this job

Competitive salary and benefits

Flexible working arrangements

Local Government Pension

Professional development opportunities

Inclusive staff groups

Extra 10 days annual leave

In-house wellbeing team

Cycle to Work and EV schemes

Job summary

North Somerset Council is seeking a dedicated Business Support Officer to join the Children’s Business Support Team. The role provides back-office admin and customer support, delivering high-quality services across digital and telephony tools.

You will contribute to efficient operations, handle data with accuracy, and work as part of a team to meet deadlines while supporting frontline social care teams.

Qualifications

• NVQ Level 2 in literacy and numeracy is essential.
• Ability to prioritise and organise workload effectively.
• Customer Service skills.
• Professional and positive communication with colleagues and customers.

Responsibilities

• Deliver agreed administrative support to council services in accordance with the agreed processes, and following guidance from the supervisor or manager.
• Input data with speed and accuracy, ensuring any errors or amendments are identified and updated accordingly.
• Ensure completion of allocated work, enquiries and customer feedback, alerting supervisors or the manager to anything that will not meet deadlines and agree solutions.
• Maintain required levels of service quality in line with client and customer expectations and KPI targets.

Skills

Prioritisation

Organisation

Customer service

Professional communication

Education

NVQ Level 2 in literacy and numeracy

NVQ Level 2 units or equivalent

Job description

North Somerset Council is seeking a dedicated Business Support Officer to join the Children’s Business Support Team. The role provides back-office admin and customer support, delivering high-quality services across digital and telephony tools.

You will contribute to efficient operations, handle data with accuracy, and work as part of a team to meet deadlines while supporting frontline social care teams.