Hybrid Customer Service Centre Team Lead

Nottingham City Council; East Midlands; Hybrid; GBP 38,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Generous pension scheme

Leave entitlement

Job summary

Nottingham City Council is seeking a Customer Service Centre Team Leader in Nottingham to drive a high-quality, customer-focused service across housing management, repairs, and 24/7 contact operations. You will lead a team of advisors, coach performance, and plan workforce scheduling while implementing digital solutions and ensuring compliance with relevant legislation.

This hybrid role offers a permanent contract, a structured 37-hour week, and a supportive environment that values diversity and

Qualifications

• Experience leading a busy, customer-facing team.
• Proven ability to manage complex data and priorities.
• Strong customer focus with problem-solving skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead a team of Customer Service Advisors.
• Ensure responsive, professional service across housing management and repairs.
• Support workforce scheduling and service improvements.
• Collaborate with internal teams and external partners.

Skills

People leadership

Team management

Customer service

Communication

Performance coaching

Problem solving

Job description

Nottingham City Council is seeking a Customer Service Centre Team Leader in Nottingham to drive a high-quality, customer-focused service across housing management, repairs, and 24/7 contact operations. You will lead a team of advisors, coach performance, and plan workforce scheduling while implementing digital solutions and ensuring compliance with relevant legislation.

This hybrid role offers a permanent contract, a structured 37-hour week, and a supportive environment that values diversity and